Legal & payment disclosures

When you book on sllstay.com, our reservation and management systems process your stay details and contact information, Beds24 synchronises reservation information, and Stripe processes card payments. We use this information to confirm reservations, send check-in instructions, and answer inquiries.

Card details are entered on Stripe’s secure form and are not stored on sllstay.com servers. For privacy questions, please email us at the address above.

Third-party services we rely on: Google Analytics 4 measures page usage, booking actions and amounts. We do not send names, email addresses or card numbers to it. Beds24 is our booking system and also relays messages from Airbnb, Booking.com and Expedia. Instagram and Facebook (Meta) are used only for our own posts — they receive no guest data from us. Guest registers are kept for three years as required by the Japanese Hotel Business Act and then deleted; we do not sell personal data. However, in order to verify your previous stays when making future reservations, we will use your name, email address, phone number,a verification code generated from your passport number and date of birth (in a format that cannot be reversed to reveal the original information), as well as your accommodation records (name on the reservation, dates of stay, room number, and number of guests), will continue to be retained even after the guest registry is deleted after three years. If you do not wish to have your information used for verification, please let us know via a message on the booking site or by emailing info@sllstay.com, and we will delete it.

For visitors from the European Economic Area (EEA), the United Kingdom, and Switzerland, we will use Google Analytics to track your activity only if you consent as indicated on the screen. You can withdraw your consent at any time by clicking “Cookie Settings” at the bottom of the page.

Guest messages: messages you send us after booking — through Airbnb, Booking.com and other booking sites, or by email — are stored in our management system and used to answer your questions, sort inquiries and translate them. Part of drafting replies and sorting messages is entrusted to AI providers outside Japan (OpenAI, L.L.C., United States; Anthropic, PBC, United States, when OpenAI’s service is unavailable). When messages are sent to these providers to draft replies, we mask the booking guest’s name and door codes. We use their APIs with settings under which the data sent is not used to train AI models. For translation we use DeepL SE (Germany) or the AI providers above, and the original text may be sent as is. The contents of the guest register are not used to draft replies. Passport images are sent to the US AI providers above only for reading the text, and only if you agree to this on the guest register form. Card details are never sent to AI providers. The passport image will be sent exclusively to OpenAI, L.L.C. in the United States, which constitutes a transfer outside of Japan. The United States does not have a comprehensive law equivalent to Japan’s Personal Information Protection Act; instead, personal information is protected by sector-specific laws.

Messages and the related records (classifications and draft replies) are kept for three years from the check-out date and then deleted automatically.

Transfers of personal data to third parties in foreign countries (Article 28 of Japan’s Act on the Protection of Personal Information): the providers above are located in the United States and Germany. The United States has no comprehensive federal privacy law equivalent to Japan’s; personal information is protected by state laws and sector-specific laws. The EU, including Germany, is recognised by Japan’s Personal Information Protection Commission as having a system of the same standard as Japan’s. Information on each country’s system is available in the Commission’s survey of foreign personal information protection systems on its website (https://www.ppc.go.jp/). For questions about the measures these providers take (encrypted connections, access restrictions and no-training settings), please email us at the address above.

All properties are unmanned self check-in residences. Staff are not on site on the day of arrival. Please follow the check-in instructions sent before your stay.

Check-in is from 16:00 on your booked arrival date. Check-out is by 10:00 on your departure date; only bookings made on our official website for Ebisu and Nakano-Shinbashi include check-out by 11:00. Cleaning begins after the applicable check-out time. Please leave by that time. Late departure may incur a charge equivalent to one night.

The building and surroundings are entirely smoke-free. Mid-stay cleaning is not included; please tidy as needed. Optional cleaning may be arranged on prior request for a fee that varies by property and room.

If smoking is confirmed, a fee of at least 30,000 yen will be charged. If vomiting or other incidents occur that cannot be addressed through standard cleaning and require specialized cleaning, we will charge the actual cost (the amount varies depending on the property). Please be aware of this in advance.

Guest registration is required before arrival via the URL we send (passport; Japanese residents may use photo ID showing the face).

The following may incur an additional fee (amount varies by property and room): outdoor footwear indoors; noise disturbing neighbors (19:00–08:00); smoking or littering cigarette butts; traces of vomiting; illegal dumping; fireworks / open fire / charcoal grill; extremely messy check-out; adult entertainment services on the premises; other acts that disturb the property or neighbors. Unauthorized extra guests: twice the lodging fee for the excess number. Damage, soiling, or removal of property: additional fee plus replacement cost.

You must agree to the Cancellation Policy and General Policy during the booking process, including when saving a card for later payment. Please contact us by email if you need help.