sllstay.com

Legal & payment disclosures

Please read the following before booking. Card payments are processed securely by Stripe on the booking page. This page includes disclosures required under Japan’s Act on Specified Commercial Transactions, plus stay conditions and important notices.

Phone number is disclosed without delay upon request. For ordinary inquiries, please email us.

Specified Commercial Transactions Act

Seller: SLL Inc. (Kabushiki Kaisha SLL)
Representative: Eriko Ando
Address: Minato-ku, Tokyo (full address disclosed without delay upon request)
Phone: Disclosed without delay upon request. For ordinary inquiries, please email us.
Email: thesll.a.co@gmail.com
Selling price: Prices vary by season. The total amount displayed on the booking page for your selected dates and room (shown before payment) applies.
Fees other than the accommodation price: Taxes and any fees shown on the booking page before payment. Mid-stay cleaning is normally self-service; on prior request it may be arranged for a fee that varies by property and room. Additional charges may apply for late check-out, excessive soiling, or breach of house rules (amounts vary by property and room; see Stay conditions).
Payment method: Credit card prepayment (processed securely by Stripe on our booking page).
When payment is charged: Full prepayment is charged when you complete booking confirmation on the booking page (official website).
When the stay is provided: From check-in (from 16:00) to check-out (by 10:00) on the dates you book.
Cancellations and refunds: Up to 45 days before check-in: free. After 45 days before check-in: 100% of the accommodation fee. No-show: 100% of the accommodation fee. No refunds will be issued after the stay. Details are on the booking page Cancellation Policy.

Privacy

When you book on sllstay.com, stay details and contact information are processed on our booking page (Beds24), and payment is handled by Stripe. We use this information to confirm your reservation, send check-in guidance, and respond to inquiries.

Card details are entered on Stripe’s secure form and are not stored on sllstay.com servers. For privacy questions, please email us at the address above.

Cancellation Policy

Up to 45 days before check-in (Japan local time): free cancellation. The accommodation fee will be fully refunded.
After 45 days before check-in: a cancellation fee of 100% of the accommodation fee applies (non-refundable).
No-show (failure to arrive without cancellation): 100% of the accommodation fee.
No refunds will be issued after the stay. Payment is credit card prepayment processed securely by Stripe on the booking page. If a charge appears despite a failed booking, please email us.

General Policy

All properties are unmanned self check-in residences. Staff are not on site on the day of arrival. Please follow the check-in instructions sent before your stay.

Check-in from 16:00 / Check-out by 10:00. Cleaning starts from about 10:10. Please vacate by 10:00. Late departure may incur an additional charge equivalent to one night.

The building and surroundings are entirely smoke-free. Mid-stay cleaning is not included; please tidy as needed. Optional cleaning may be arranged on prior request for a fee that varies by property and room.

If the room condition requires significantly longer cleaning than usual, an additional cleaning fee of ¥20,000 or more (excluding tax) may be charged to cover staffing. Thank you for your understanding in advance.

Guest registration is required before arrival via the URL we send (passport; Japanese residents may use photo ID showing the face).

The following may incur an additional fee (amount varies by property and room): outdoor footwear indoors; noise disturbing neighbors (19:00–08:00); smoking or littering cigarette butts; traces of vomiting; illegal dumping; fireworks / open fire / charcoal grill; extremely messy check-out; adult entertainment services on the premises; other acts that disturb the property or neighbors. Unauthorized extra guests: twice the lodging fee for the excess number. Damage, soiling, or removal of property: additional fee plus replacement cost.

By completing payment you agree to the Cancellation Policy and General Policy on the booking page. If you need help, please contact us by email.